Prudential in Ireland
Pramerica Systems Ireland is based in Letterkenny, Donegal employing approximately 1250 people.
Software Development and Software Quality Assurance Testing
Established in July 2000 Pramerica’s software development and QA testing groups support a wide range of technology, including mainframe, client server, Lotus Notes, internet and integration between legacy systems and systems involving more modern technology.
Pramerica provides the entire range of software lifecycle activities from project planning, analysis, design, development, quality assurance testing and production support. This is achieved by employing an integrated management and development approach using consistent processes, methods and tools. It is organised into three discrete groups: Development, Quality Assurance Testing and the Systems Engineering Group.
Contact Centre
A second business group, operating since September 2001, provides back-office Contact Centre Services to our parent company's business groups across the US. Technology leads the way in call management and handling, staff scheduling and quality monitoring. The centre handles queries from customers based in the U.S. which are routed to the center in Letterkenny via Geotel Technology.
Operations & Contact Centre
The Pramerica Operations Centre is managed in tandem by Pramerica staff and the sponsoring parent company's business group with resources housed on the Letterkenny campus. It is a 24x7, multi-function operations centre providing call centre, help desk, financial analysis, monitoring, back office support as well as marketing services.
The customer base has consistently expanded since its inception in 2001, with most business groups initially transitioning work to augment existing staff. The Operations department supports the following business groups of the parent company: Mutual Funds, eBusiness Development Group, Shared Services, Corporate Technology Management, Group Insurance,Service Channel Technology, Real Estate and Relocation Services, Centralised Security Systems and most recently Prudential Mortgage Capital Company.
Software Expansion
In 2001, the operation was expanded to a customer support operation. Activities include a call centre, technical support, post insurance policy processing, claims handling and web chat and e-mail response.
Pramerica Systems Ireland Further Expands in Letterkenny
In July 2015 Pramerica Systems Ireland announced plans to expand its operation in Donegal creating 330 new jobs over the next three years, with potential for further growth in the longer term. The company will build a new, state-of-the-art, eco-friendly office campus near its current location in Letterkenny, County Donegal to accommodate the expansion.
In 2007, with the support of IDA, Pramerica announced the expansion of its services centre in Donegal creating an additional 70 jobs with the capacity to recruit an additional 80 personnel.