Ireland is one of the world’s leading locations for Global Business Services. Organisations deploy their Business Service Centres in Ireland as a key strategic tool, leveraging people and resources around the world to maximise competitive advantage.
Ireland has proved to be a highly sought-after location for the delivery of global Business Services. In the early 1990s international companies, attracted by our highly skilled workforce and pro-business environment, began to base their centralising functional support activities here.
Best Country in Western Europe
1st in the world
In the top 15
Since the early 1990’s, Ireland's highly-skilled workforce and low-risk and pro-business environment first drew international companies to choose Ireland as their base for centralising functional support activities.
Since then, Ireland has been at the forefront of developments in Business Service Centres, many of which have evolved to span a much wider range of activities. Today, these centres are staffed by flexible, skilled teams, working closely to deliver shareholder value through continuous improvement and innovation.
Global Business Services is undergoing a revolution for which Ireland is at the forefront of digital transformation and automation. Disruptive influences changing the way GBS operates with technology disrupters being the most significant and impactful of these and creating unique opportunities.
Through the formulation of a new National Strategy, Vision and Roadmap report, Ireland has developed a leading position within the Global Business Services sector. The report offers a ‘how to’ guide for organisations looking to build their individual GBS roadmaps and take their offerings forward into new and exciting areas that will transform traditional business processes and drive shareholder value.
How can IDA Ireland help with your strategic growth?
Lean for Global Business Services
IDA Ireland is providing a Lean GBS Business offer to our client companies designed to support the adoption of Lean and Automation business principles to increase performance and competitiveness that will help sustain and grow their Irish services operations.
The availability of a highly educated, flexible and dynamic workforce has been a key element in attracting the Business Service Centres of world-leading organisations. Ireland is the 1st country to develop and deliver a structured learning and development programme to support and augment a comprehensive and integrated career progression path for individuals pursuing a long-term career in GBS.
The GBS Skills Career Pathway includes four new certified higher education courses which will help organisations to:
Explore the current business landscape in Ireland and see what's happening on the ground now.
Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) hosted a visit today by An Tánaiste* and Minister for Enterprise, Trade and Employment, Leo Varadkar TD at its Global Delivery Centre in Letterkenny, Co. Donegal in Ireland. One of the North West’s largest employers, TCS briefed Minister Varadkar and other visiting guests from IDA Ireland on its plans to further cement this Centre as a strategic hub to provide digital transformation, IT, and business services to clients in Ireland and across the world.
IDA Ireland’s second ‘Special Recognition Award’ recognising the contribution of our clients to Ireland was presented by Tánaiste Leo Varadkar and IDA Ireland to Google and accepted by its CEO Sundar Pichai, at a special ‘Building The Future Together’ event in California this morning.
Conga, the global leader in scalable revenue lifecycle management solutions, today announced plans to expand its footprint in Europe by establishing a new presence in Dublin, Ireland. The investment in an Ireland-based operation further demonstrates the company’s growth and ongoing commitment to being an employer and partner of choice for colleagues and businesses in Europe.
Gong, the Reality Platform(™) leveraging artificial intelligence to transform go-to-market teams, plans to create 80 new jobs in 2022 at its recently established EMEA headquarters in Dublin, the company announced.
McGill and Partners, the specialist boutique broker, officially opened its Dublin office in October 2021, having received approval from the Central Bank of Ireland in December 2020. The firm began trading in Ireland in January 2021, working through the pandemic to set up a physical office; fulfilling their intention to broaden their European reach and further their global expansions.
Udemy, a leading destination for learning and teaching online, has announced that it plans to expand its EMEA headquarters in Dublin, creating more than 120 new jobs in 2022.
ClickUp, the world's only all-in-one productivity platform, today announced its European HQ will open early next year in Dublin, and will create 200 jobs over the next two years.
Convergint, a global leader in electronic security systems integration, today announced its plans to expand recruiting efforts across all regions of Ireland to help meet the increase in customer demand and continue to provide best-in-class service to its customers. The announcement comes on the heels of the company’s 20th anniversary celebration and significant growth and business momentum reported throughout Ireland, including its most recent technology center opening in Cork.
Today, Square, Inc. (NYSE: SQ), announced plans to expand its European headquarters in Ireland. Square is creating an additional 30 jobs in Ireland bringing the company’s total workforce to 150 employees.
Brookfield, Wis. and Nenagh, Ireland, June 23, 2021 – Fiserv Inc. (NASDAQ: FISV) a leading global provider of payments and financial services technology solutions, today announced that it will expand its research and development operations in Nenagh, County Tipperary, Ireland, adding 200 jobs over the next three years as the company responds to growing demand for digital solutions among its clients and consumers.
TrustLabs Inc, a privately held blockchain fintech company, has announced the establishment of its European Headquarters in Dundalk, Co. Louth, creating 20 jobs over the next two years.
Renovo Motors Inc, an automotive data management software company has formally announced the establishment of its EMEA Headquarters and Software Development Hub in Shannon Co. Clare which will create at least 30 jobs over the next three years.
Workday, Inc. (NASDAQ:WDAY), a leader in enterprise cloud applications for finance and human resources, today announced that it will create 400 new jobs at its European headquarters in Dublin, growing its workforce in Ireland by 30 percent. Hiring will commence immediately.
IQ-EQ, a leading global investor services group, has today announced plans to expand its Irish operations with the launch of a dedicated Funds business in Ireland creating 45 roles over the next five years.
BT Sourced, the innovative new procurement arm of global communications provider BT, is kicking off a recruitment drive for more than 70 roles, based in central Dublin, as it gets ready to open for business in April.
Personio, the all-in-one HR software for SMEs, is doubling down on its efforts to expand its new international business and software engineering hub in Dublin. The HR tech company, which digitises people processes to unlock the productive potential of European SMEs, has grown its Dublin presence from the ground up, building a team of 40 people – since opening its office in the city in April 2020. And Personio is executing on a fast-paced upward growth trajectory, with plans to grow the size of its Irish presence almost fivefold, to 180 by the end of 2021.
IQVIA, a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry, today announced the creation of 170 remote jobs throughout Ireland.
Diligent Corporation, a leading modern governance company whose solutions are trusted by nearly 700,000 board directors and leaders, today announced that it is establishing its European hub in Galway, Ireland. Diligent plans to create more than 200 local jobs in Galway across several business functions, including customer support, customer success, finance, product, HR and marketing.
Munich Re Automation Solutions Ltd. today announced plans to invest approximately €16 million in Horizons, an innovative research & development programme evolving the business from a product to a platform company. The business will recruit a large new team of skilled people, to complement its existing team in Dublin and accelerate the development of new cloud products/services. Munich Re plans to fill up to 60 positions over the coming 24 months.
An Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar TD and IDA Ireland today announced the creation of 206 jobs in Dublin, Kildare, Sligo and Cork across 7 high growth companies from Europe and the US.
Edwards, the leading supplier of vacuum and abatement services and solutions to the global semiconductor industry, announced today that it is establishing a new Service Technology Centre (STC) in Blanchardstown, Dublin to support the semiconductor manufacturing industry in Ireland. The new centre and associated field service operations are expected to employ up to 120 people across activities such as technology, engineering and support. The development represents an investment in the region of US$7.5 million.
Udemy, the largest global marketplace for learning and teaching online, announced today the opening of an expanded office in Dublin, Ireland. The new office opening represents continued investment in the company’s EMEA headquarters, follows a milestone growth year, and a recent commitment by long-time Japanese strategic partner Benesse Holdings to invest $50 million in the company.
Today, DubSpot announced it’s not done growing, this time expanding its footprint across the
river Liffey with a new state-of-the-art office space dubbed ‘HubSpot House.’ In addition,
HubSpot will commit to 450 new jobs by 2023, enabling the company to help millions of
organisations across EMEA grow better.
Nearly two in five Irish adults (39 percent) haven’t updated their main password in the last 12 months, according to new research.
The research, published today by OneLogin, a global leader in identity and access management, finds that 20% of Irish adults haven’t updated their passwords in over two years and a further five percent can’t recall the last time they updated their passwords.
IDA has a long track record in helping multinational corporations establish Global Business Services operations in Ireland. Read about their experiences and how IDA Ireland gave them the know-how, connections and support to make things happen.
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