Ireland is one of the world’s leading locations for Global Business Services. Organisations deploy their Business Service Centres in Ireland as a key strategic tool, leveraging people and resources around the world to maximise competitive advantage.
Ireland has proved to be a highly sought-after location for the delivery of global Business Services. In the early 1990s international companies, attracted by our highly skilled workforce and pro-business environment, began to base their centralising functional support activities here.
Best Country in Western Europe
1st in the world
In the top 15
Since the early 1990’s, Ireland's highly-skilled workforce and low-risk and pro-business environment first drew international companies to choose Ireland as their base for centralising functional support activities.
Since then, Ireland has been at the forefront of developments in Business Service Centres, many of which have evolved to span a much wider range of activities. Today, these centres are staffed by flexible, skilled teams, working closely to deliver shareholder value through continuous improvement and innovation.
Global Business Services is undergoing a revolution for which Ireland is at the forefront of digital transformation and automation. Disruptive influences changing the way GBS operates with technology disrupters being the most significant and impactful of these and creating unique opportunities.
Through the formulation of a new National Strategy, Vision and Roadmap report, Ireland has developed a leading position within the Global Business Services sector. The report offers a ‘how to’ guide for organisations looking to build their individual GBS roadmaps and take their offerings forward into new and exciting areas that will transform traditional business processes and drive shareholder value.
How can IDA Ireland help with your strategic growth?
Lean for Global Business Services
IDA Ireland is providing a Lean GBS Business offer to our client companies designed to support the adoption of Lean and Automation business principles to increase performance and competitiveness that will help sustain and grow their Irish services operations.
The availability of a highly educated, flexible and dynamic workforce has been a key element in attracting the Business Service Centres of world-leading organisations. Ireland is the 1st country to develop and deliver a structured learning and development programme to support and augment a comprehensive and integrated career progression path for individuals pursuing a long-term career in GBS.
The GBS Skills Career Pathway includes four new certified higher education courses which will help organisations to:
Explore the current business landscape in Ireland and see what's happening on the ground now.
IDA IRELAND has launched a new report detailing the extent to which 5,000 jobs in the Customer Experience (Cx) sector in Ireland will be affected by technological and generational forces over the coming years.
AFEX, one of the world’s largest non-bank providers of global payment and risk management solutions, has announced the creation of 10 new jobs, based in Dublin.
Markforged, a leading manufacturer of industrial 3D printers, today announced the opening of its first official European headquarters in Dublin, Ireland, part of the company’s planned global expansion for 2019. Markforged is opening its new European headquarters with the support of the Irish Government through IDA Ireland.
Dassault Systèmes opened their new office in Phoenix House, Monahan Road, Cork today. The French Ambassador H.E. Stéphane Crouzat presided over the opening ceremony with Simon Coveney, Tánaiste & Minister for Foreign Affairs & Trade, and Cllr. Mick Finn, Lord Mayor of Cork City Council, with many members of the French and Irish business communities in attendance.
Global cybersecurity leader Forcepoint today moved to its permanent office for its Center of Excellence in Cork, Ireland. The investment, supported by the Irish Government through IDA Ireland, continues to focus on new product development in the cloud and endpoint cybersecurity technology space.
Trūata, the Dublin-based provider of the Trūata Anonymization Solution, officially opened its new headquarters in Dublin, while also announcing a new annual conference on data protection and analytics, to take place on 20 February, 2020, in association with IDA Ireland.
Feb 6 2019: US law firm Clark Hill has announced a merger with the well-known Irish firm O’Gradys Solicitors giving it a significant presence in Ireland, its first office within the European Union.
Salesforce announced that it is to add 1,500 jobs over five years and expand its investment in Ireland into Dublin city centre. The company will establish ‘Salesforce Tower’ an urban campus of four interconnected buildings located on North Wall Quay within Dublin’s vibrant Silicon Docks.
Autodesk, Inc. announced the opening of its new offices at 1 Windmill Lane, which will serve as the company’s EMEA headquarters. Almost one year on from its move to Dublin, 170 employees have joined the Autodesk team in Ireland, representing 28 different nationalities.
SentryOne has onboarded a new Software Development Engineering team out of its Dublin City Centre, Ireland, office to accommodate their rapidly-growing EMEA footprint. Since opening in May 2018, the Irish subsidiary has quickly become entrenched in the EMEA Microsoft Data Platform community.
Dublin, Ireland and Union City, CA – Sep 12, 2018 - Minister for Communications, Climate Action and the Environment, Denis Naughten TD visited Smart Wires HQ in Union City, California today where the company CEO Gregg Rotenberg confirmed the opening of Smart Wires’ European Headquarters in Dublin, Ireland. Smart Wires will create 40 jobs in Europe over the next 3 years with 10 of the roles being filled immediately in Engineering and Business Development.
Entry into EMEA Market Demonstrates Growing Demand for Segment’s Customer Data Infrastructure; Company to Establish 100 Jobs in the Next 3 Years
Dublin, Tuesday 13th February 2017 – Minister for Business, Enterprise and Innovation Heather Humphreys TD joined CEO of Autodesk Andrew Anagnost today to announce the opening of a major new site for the company in Dublin. Autodesk, the global leader in design software, will initially hire 200 people in finance, operations, localisation and sales operations by the end of this year to support its EMEA business.
Autodesk is supported by the Irish Government through IDA Ireland.
Dublin, Wednesday, 31st January 2018 – An Taoiseach Leo Varadkar TD, today opened the European Financial Forum at Dublin Castle marking the third year of the Forum bringing together international and Irish financial industry leaders from banking, finance, insurance, regulation, fintech and asset management to discuss the pressing issues surrounding European finance.
Dublin, 23rd January 2018– Minister for Business, Enterprise and Innovation Heather Humphreys TD announced today that global B2B sales and marketing firm N3 will grow its Ireland team to 200 fulltime jobs by the end of 2018. Immediately, N3 is actively recruiting to fill 50 Cloud technology sales positions.
January 10, 2018: An initiative by The Bar of Ireland supported by the IDA and the legal community was launched by the Minister for Justice and Equality, Charlie Flanagan, today (Wednesday) seeking to promote Ireland as a leading centre globally for international legal services.
19,851 Jobs Created in FDI companies – third consecutive year of strong growth under current strategy
Martin Shanahan, CEO of IDA Ireland said: “This has been a fantastic week for job creation in IDA client companies with 1000 jobs announced across a variety of sectors In Limerick, Cork and Dublin.”
IDA has a long track record in helping multinational corporations establish Global Business Services operations in Ireland. Read about their experiences and how IDA Ireland gave them the know-how, connections and support to make things happen.
You'll find us responsive to your needs, proactive, professional and willing to go the extra mile.
We have 28 Offices worldwide helping support companies expand their operations in Ireland.