Ireland is one of the world’s leading locations for Global Business Services. Organisations deploy their Business Service Centres in Ireland as a key strategic tool, leveraging people and resources around the world to maximise competitive advantage.
Ireland has proved to be a highly sought-after location for the delivery of global Business Services. In the early 1990s international companies, attracted by our highly skilled workforce and pro-business environment, began to base their centralising functional support activities here.
Best Country in Western Europe
1st in the world
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Since the early 1990’s, Ireland's highly-skilled workforce and low-risk and pro-business environment first drew international companies to choose Ireland as their base for centralising functional support activities.
Since then, Ireland has been at the forefront of developments in Business Service Centres, many of which have evolved to span a much wider range of activities. Today, these centres are staffed by flexible, skilled teams, working closely to deliver shareholder value through continuous improvement and innovation.
Global Business Services is undergoing a revolution for which Ireland is at the forefront of digital transformation and automation. Disruptive influences changing the way GBS operates with technology disrupters being the most significant and impactful of these and creating unique opportunities.
Through the formulation of a new National Strategy, Vision and Roadmap report, Ireland has developed a leading position within the Global Business Services sector. The report offers a ‘how to’ guide for organisations looking to build their individual GBS roadmaps and take their offerings forward into new and exciting areas that will transform traditional business processes and drive shareholder value.
How can IDA Ireland help with your strategic growth?
Lean for Global Business Services
IDA Ireland is providing a Lean GBS Business offer to our client companies designed to support the adoption of Lean and Automation business principles to increase performance and competitiveness that will help sustain and grow their Irish services operations.
The availability of a highly educated, flexible and dynamic workforce has been a key element in attracting the Business Service Centres of world-leading organisations. Ireland is the 1st country to develop and deliver a structured learning and development programme to support and augment a comprehensive and integrated career progression path for individuals pursuing a long-term career in GBS.
The GBS Skills Career Pathway includes four new certified higher education courses which will help organisations to:
Explore the current business landscape in Ireland and see what's happening on the ground now.
BT Sourced, the innovative new procurement arm of global communications provider BT, is kicking off a recruitment drive for more than 70 roles, based in central Dublin, as it gets ready to open for business in April.
Personio, the all-in-one HR software for SMEs, is doubling down on its efforts to expand its new international business and software engineering hub in Dublin. The HR tech company, which digitises people processes to unlock the productive potential of European SMEs, has grown its Dublin presence from the ground up, building a team of 40 people – since opening its office in the city in April 2020. And Personio is executing on a fast-paced upward growth trajectory, with plans to grow the size of its Irish presence almost fivefold, to 180 by the end of 2021.
IQVIA, a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry, today announced the creation of 170 remote jobs throughout Ireland.
Diligent Corporation, a leading modern governance company whose solutions are trusted by nearly 700,000 board directors and leaders, today announced that it is establishing its European hub in Galway, Ireland. Diligent plans to create more than 200 local jobs in Galway across several business functions, including customer support, customer success, finance, product, HR and marketing.
Munich Re Automation Solutions Ltd. today announced plans to invest approximately €16 million in Horizons, an innovative research & development programme evolving the business from a product to a platform company. The business will recruit a large new team of skilled people, to complement its existing team in Dublin and accelerate the development of new cloud products/services. Munich Re plans to fill up to 60 positions over the coming 24 months.
An Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar TD and IDA Ireland today announced the creation of 206 jobs in Dublin, Kildare, Sligo and Cork across 7 high growth companies from Europe and the US.
Edwards, the leading supplier of vacuum and abatement services and solutions to the global semiconductor industry, announced today that it is establishing a new Service Technology Centre (STC) in Blanchardstown, Dublin to support the semiconductor manufacturing industry in Ireland. The new centre and associated field service operations are expected to employ up to 120 people across activities such as technology, engineering and support. The development represents an investment in the region of US$7.5 million.
Udemy, the largest global marketplace for learning and teaching online, announced today the opening of an expanded office in Dublin, Ireland. The new office opening represents continued investment in the company’s EMEA headquarters, follows a milestone growth year, and a recent commitment by long-time Japanese strategic partner Benesse Holdings to invest $50 million in the company.
Today, DubSpot announced it’s not done growing, this time expanding its footprint across the
river Liffey with a new state-of-the-art office space dubbed ‘HubSpot House.’ In addition,
HubSpot will commit to 450 new jobs by 2023, enabling the company to help millions of
organisations across EMEA grow better.
New York, Limerick, 17 January 2020: AxiomSL, the industry’s leading provider of regulatory reporting and risk management solutions, today announces the opening of a business operations centre in Limerick, Ireland, creating as many as 100 jobs over the next five years. The office will be located in the National Technology Park in Plassey. The project is supported by the Irish Government through IDA Ireland – the agency responsible for the attraction and retention of inward foreign direct investment into Ireland.
Nearly two in five Irish adults (39 percent) haven’t updated their main password in the last 12 months, according to new research.
The research, published today by OneLogin, a global leader in identity and access management, finds that 20% of Irish adults haven’t updated their passwords in over two years and a further five percent can’t recall the last time they updated their passwords.
Patreon, the membership and payment platform for independent artists and their fans, today announced that it is expanding its international footprint with the addition of an office in Dublin, Ireland. The new Dublin office will serve as the company’s European headquarters.
Liberty Insurance today announced plans to expand its operations in Cavan, creating up to 120 roles over the next three years. The effort is supported by the Irish Government through IDA Ireland.
Everything you need to know about investing in Ireland in 2019 including information on economy, talent, tax, commercial property and more.
Elavon has today unveiled its new, renovated Arklow office which underwent an extensive refurbishment. The redesigned facility supports the growth of Elavon, an innovative payments company and key employer in County Wicklow.
Friday, September 13th, Dublin – Hermes Investment Management (Hermes) today celebrates the opening of its new office in Dublin, with the creation of 11 new financial services roles.
September 13th 2019, Waterford - Emerald Contact Centre, the customer care and sales support provider for a range of global financial, health and travel publications, today announced 200 additional jobs to be filled over three years.
IDA IRELAND has launched a new report detailing the extent to which 5,000 jobs in the Customer Experience (Cx) sector in Ireland will be affected by technological and generational forces over the coming years.
AFEX, one of the world’s largest non-bank providers of global payment and risk management solutions, has announced the creation of 10 new jobs, based in Dublin.
Markforged, a leading manufacturer of industrial 3D printers, today announced the opening of its first official European headquarters in Dublin, Ireland, part of the company’s planned global expansion for 2019. Markforged is opening its new European headquarters with the support of the Irish Government through IDA Ireland.
Dassault Systèmes opened their new office in Phoenix House, Monahan Road, Cork today. The French Ambassador H.E. Stéphane Crouzat presided over the opening ceremony with Simon Coveney, Tánaiste & Minister for Foreign Affairs & Trade, and Cllr. Mick Finn, Lord Mayor of Cork City Council, with many members of the French and Irish business communities in attendance.
IDA has a long track record in helping multinational corporations establish Global Business Services operations in Ireland. Read about their experiences and how IDA Ireland gave them the know-how, connections and support to make things happen.
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We have 28 Offices worldwide helping support companies expand their operations in Ireland.
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