Why Ireland for Global Business services

Ireland has proved to be a highly sought-after location for the delivery of global Business Services. In the early 1990s international companies, attracted by our highly skilled workforce and pro-business environment, began to base their centralising functional support activities here.



Since the early 1990’s, Ireland's highly-skilled workforce and low-risk and pro-business environment first drew international companies to choose Ireland as their base for centralising functional support activities.
Since then, Ireland has been at the forefront of developments in Business Service Centres, many of which have evolved to span a much wider range of activities. Today, these centres are staffed by flexible, skilled teams, working closely to deliver shareholder value through continuous improvement and innovation.

GBS Transformation

Global Business Services is undergoing a revolution for which Ireland is at the forefront of digital transformation and automation. Disruptive influences changing the way GBS operates with technology disrupters being the most significant and impactful of these and creating unique opportunities

National Strategy, Vision and Roadmap

Through the formulation of a new National Strategy, Vision and Roadmap report, Ireland has developed a leading position within the Global Business Services sector. The report offers a ‘how to’ guide for organisations looking to build their individual GBS roadmaps and take their offerings forward into new and exciting areas that will transform traditional business processes and drive shareholder value. 

View Report

Lean for Global Business Services

How can IDA Ireland help with your strategic growth?
Lean for Global Business Services
IDA Ireland is providing a Lean GBS Business offer to our client companies designed to support the adoption of Lean and Automation business principles to increase performance and competitiveness that will help sustain and grow their Irish services operations.

View Brochure
​The GBS Skills Career Pathway

​The GBS Skills Career Pathway

The availability of a highly educated, flexible and dynamic workforce has been a key element in attracting the Business Service Centres of world-leading organisations. Ireland is the 1st country to develop and deliver a structured learning and development programme to support and augment a comprehensive and integrated career progression path for individuals pursuing a long-term career in GBS.

The GBS Skills Career Pathway includes four new certified higher education courses which will help organisations to:

  • attract and retain the best talent in a competitive workforce environment,
  • move up the value chain and create an internal pipeline of talent,
  • re-configure the GBS workplace to unlock the potential of current talent.

View Brochure

Contact us

Contact IDA Ireland

You'll find us responsive to your needs, proactive, professional and willing to go the extra mile.

Contact IDA Ireland

International Offices

We have 28 Offices worldwide helping support companies expand their operations in Ireland.

Find your nearest office

Cookie Notification

We use necessary cookies to run our website. We also use cookies for analytical and advertising purposes. More information on what cookies we use can be found here. To consent to the use of ALL cookies click “I Accept”. You may visit Cookies Preference to manage which cookies we may use.

Go to Privacy Centre