Press Release 01 Jul 2014

Dublin, 1st July 2014Taoiseach Enda Kenny TD today with Zendesk’s CEO Mikkel Svane and Minister for Jobs, Enterprise and Innovation Richard Bruton TD officially opened the company’s new office in Grand Parade Dublin.  Zendesk, a provider of cloud-based customer service software, first set up its Development Centre in Dublin in 2012 with the support of the Department of Jobs, Enterprise and Innovation through IDA Ireland.  

Zendesk enables organisations to provide superior service to their customers across multiple channels - from their websites, emails and phones to Facebook, Twitter and chat. It has more than 40,000 customer accounts providing customer service in than 140 countries and 40 languages.

The company announced the opening of its Dublin office at the end of 2012 with two engineers and a plan to grow to 25 by the end of 2013. Zendesk reached that number a month early and have more than doubled its headcount in the most recent 6 months to 52 employees. Zendesk officially launched its first European Data Centre in Dublin in March 2013.


Commenting at the official opening of the new office Taoiseach Enda Kenny TD said "The Government has an Action Plan for Jobs that is focused on growing a number of fast expanding areas such as digital and technology enterprise. As this sector continues to grow in Ireland I am delighted to mark this important milestone for Zendesk.  The company's rapid expansion is an endorsement of Ireland as an enterprise location and the taking on 3 floors of a new building illustrates both the company’s ambition and ability to attract talent in Ireland."

This year the Dublin office has become the fastest-growing Zendesk office in Europe, as well as the largest office by number of employees, not only in Europe, but also outside of the United States. The Dublin office serves as one of Zendesk’s five product development hubs around the world with a team of highly skilled software engineers, as well as sales professionals and customer advocates.

Mikkel Svane, CEO and founder of Zendesk speaking at the launch of Zendesk’s new office

Welcoming the news, the Minister for Jobs, Enterprise and Innovation Richard Bruton TD, said “When I met Zendesk on an investment mission to California it was clear that this is a highly innovative company with massive growth potential. Today’s announcement that it is expanding its operations in Dublin with the capacity to grow from 52 to 150 people is a great boost. Our Action Plan for Jobs has targeted cloud as an area with particular growth potential. I look forward to working with Zendesk as they grow their operations in Ireland. ”

Colum Twomey, vice president of product engineering at Zendesk and based in Dublin, said: “Zendesk is committed to Dublin and its new location. We moved from a one-floor location to a new space with three floors and the capacity for as many as 150 people in the future, providing us with lots of room to continue to grow our team.

“We’re also committing to new community engagement projects for 2014 to show our commitment to setting down roots in Dublin. Those commitments include at least €30,000 in financial support to local charities; having at least 80 percent of our local employees engaged in at least one community activity in 2014; and 75 hours of volunteer service with local non-profits and community organisations” continued Colum Twomey.

Barry O’Leary, CEO IDA Ireland said “Zendesk’s Dublin operations play a strategically important role in the company’s global development footprint.  This expansion by Zendesk is another endorsement of Ireland’s reputation as the location of choice for fast-growing businesses to expand into international markets.”

About Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 40,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com

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