Stream Global Services to Create More than 400 Jobs in Dublin

This investment is one of the most important by the company in the region in recent years and we are very satisfied in the ability of our Irish operations to deliver excellent service solutions. 

Scott Murray, Stream Chairman and CEO

Dublin, Monday, 5th July 2010 - Minister for Enterprise, Trade and Innovation Batt O’Keeffe TD today announced that Stream Global Services, Inc., (NYSE AMEX:SGS), a premium business process outsource (BPO) service provider specialising in customer relationship management for Fortune 1000 companies, expects to create 425 multilingual technical support positions within the next 12 months.  The new positions created will provide technical support in 17 languages across Europe.  IDA Ireland worked closely with Stream to secure this investment for Ireland.

Stream Ireland Ltd will invest €2.5 million in a new dedicated solution centre in Swords, Co Dublin.  The company has entered into an agreement with a leading manufacturer of video game consoles to provide consolidated European technical and customer support for a popular gaming product.  Stream, which has a presence in Santry Dublin since 1995, currently employs 325 people providing customer support service to a range of clients including travel, telecommunications and consumer products.   

Announcing the jobs today, Minister O'Keeffe said: “Stream's decision to choose Ireland to offer pan-European support to a leading video game manufacturer demonstrates to the global investment community that we continue to attract top global players in these difficult times for the world economy.

“The significant number of jobs adds momentum to Ireland's economic recovery and generates confidence in our capacity to outperform competitors for foreign direct investment wins”, concluded Minister O’Keeffe.

“Stream is excited to establish our new centre in Ireland.  This investment is one of the most important by the company in the region in recent years and we are very satisfied in the ability of our Irish operations to deliver excellent service solutions.  We are confident that our nearly 20 years experience offering complex services in customer care and technical support, coupled with our extensive language support and global footprint, will enable us to provide the most comprehensive and value-based solution for our client”, said Stream Chairman and CEO, Scott Murray.

Speaking at today’s announcement, Martin Schoppler, Country Manager, Stream Ireland said, “Recruitment is commencing immediately and I am looking forward to getting the team established in our new dedicated Media and Entertainment centre in Swords. With Ireland’s availability of highly qualified and skilled workers, we look forward to counting Dublin as a pivotal hub of our European presence.”

IDA Ireland’s CEO, Barry O’Leary welcomed today’s announcement and said “This investment reinforces Ireland’s reputation as one of Europe’s leading locations for Business Services Companies.   IDA’s strategy ‘Horizon 2020’ identifies growth in International Services and Services Innovation as key features of the global economy in the future.  This significant win for Ireland demonstrates that the country is well positioned to benefit from growth in the services sector globally.  Today’s announcement by Stream builds on the thriving digital media and games industries in Ireland.”

About Stream Global Services:
Stream Global Services is a premium business process outsource (BPO) service provider specialising in customer relationship management services including sales, customer care and technical support for Fortune 1000 companies.  Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media and financial services companies.  Stream Global Services employs 30,000 people based in 50 centres in 22 countries supporting more than 35 languages.

For recruitment details please go to http://careers.stream.com/

For media queries please contact –

Stream Global Services
Sally Comollo, Director of Marketing Communications Tel: +1 781 304 1847
Martin Schoppler, Country Manager Ireland Tel: +353 1 844 0241

Department of Enterprise, Trade and Innovation
Bernard Mallee, Special Adviser on Press and Communications, Tel: +353 1 631 3944 Mobile: +353 87 9173022

IDA Ireland
Thomas McEvoy, Press and PR Manager, Tel: +353 (0) 1 6034255, Mob: +353 (0) 87 7426684
Gillian Kelly, Press and PR Executive, Tel: +353 (0) 1 6034190