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23/04/07

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Press Release

'The Cork centre, with its strategic location and highly skilled workforce, enables us to grow with the business and provide our many millions of European customers with an improved level of service.

Marc Onetto, Amazon’s Senior Vice President of Worldwide Operations.

23/04/2007

Amazon.com, Inc
Customer Service Centre already employs nearly a third of the 450 new positions

Minister for Enterprise, Trade and Employment Michéal Martin TD today (Monday 23rd April 2007) performed the official opening of Amazon’s new customer service centre at the Airport Business Park in Cork. The Minister was joined at the opening ceremony by Amazon’s Senior Vice President of Worldwide Operations, Marc Onetto.

The new centre handles both internet and telephone customer queries for Amazon’s UK and French web sites, Amazon.co.uk and Amazon.fr.

Minister Martin congratulated the company on its success to-date in Ireland. “I had the pleasure of announcing this investment for Cork just over a year ago and I am delighted to see nearly a third of the 450 new positions planned for this facility are already recruited. The experienced and multilingual personnel in the South West Region was a strong factor in Amazon’s decision to locate this centre in Cork. Its thriving operation here enhances Ireland’s reputation as a base for the most sophisticated global digital media companies. The digital media sector is transforming the information technology, media and entertainment industries and is creating new opportunities in our ever-evolving knowledge-based society”.

Marc Onetto, Amazon’s Senior Vice President of Worldwide Operations, said “We are delighted to officially open our new customer service centre here in Cork. As our business has grown, and as we have expanded the categories of products we offer, we need to expand our customer service support as well. The Cork centre, with its strategic location and highly skilled workforce, enables us to grow with the business and provide our many millions of European customers with an improved level of service”.

Amazon is one of the largest online retailers in the world, with revenues of more than $10.7 billion in 2006. The company sells a wide variety of consumer products such as CDs, DVDs, videos, books, electronic devices, cellular phones, accessories, toys, computer equipment, health products, tools, sporting goods, kitchenware, and home furnishings.

For further information, please contact:
Amazon - Ben Howes/Damian Peachey
Amazon Press Office Tel: +44 (0) 208 636 9280
Mob: +44(0)7899 897641 / +44 (0)7966 11 67 52

Department of Enterprise, Trade and Employment - Press Office, Tel: 01- 6312200
Jerry O’Connor, Press Advisor, Department of Enterprise, Trade and Employment, 087 6630338/016312200

IDA Ireland - Ruth Croke, Press and PR Manager. Tel: 087 4195051

About Amazon.com
Amazon.com, Inc., (Nasdaq: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavours to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as health and personal care, jewellery and watches, gourmet food, sports and outdoors, apparel and accessories, books, music, DVDs, electronics and office, toys and baby, and home and garden.

Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, and www.joyo.com.
As used herein, “Amazon.com,” “we,” “our” and similar terms include Amazon.com, Inc., and its subsidiaries, unless the context indicates otherwise.

Forward-Looking Statements
This announcement contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Actual results may differ significantly from management's expectations. These forward-looking statements involve risks and uncertainties that include, among others, risks related to competition, management of growth, new products, services and technologies, potential fluctuations in operating results, international expansion, outcomes of legal proceedings and claims, fulfilment centre optimization, seasonality, commercial agreements, acquisitions and strategic transactions, foreign exchange rates, system interruption, significant amount of indebtedness, inventory, government regulation and taxation, payments and fraud. More information about factors that potentially could affect Amazon.com's financial results is included in Amazon.com's filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K for the year ended December 31, 2006, and all subsequent filings.

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